Telephony - ExcelRedstone

Telephony.

Ensure your mission-critical communications work and your employees remain connected.

ExcelRedstone delivers IPT voice services from programming to equipment supply across the UK and Europe.

Asset Management

We coordinate orders and deliveries and control all aspects of asset management systems on your behalf, ensuring stock availability and RMA processing.

Programming

We can deal with the programming of the voice switch including the administration of user/hunt group creation and deletions. We can also offer hardware support with headsets, handset upgrades and Telepresence.

Playback

Voice recording playback can be provided within agreed SLAs.

As well as being qualified to the relevant manufacturers’ certification level to carry out the programming of telephony services, our engineers provide end user training for the products that are installed.

Our telephony services include the following:

  • Hardware deployment & configuration
  • Switch programming
  • Headset installations
  • Equipment supply, installation & support
  • User group creation
  • Additions & deletions
  • Handsets deployment
  • Break-fix/handset swap out
  • Installation with basic user training
  • Add-on modules
  • Voice recording
  • Voice recording playback requests
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