ExcelRedstone Mobile Field Engineer Service.

Whether you are planning a programme of work or require urgent help with an unexpected problem, you need to solve your IT and Infrastructure requirements quickly and efficiently. Our rapid response unit keeps your business running smoothly. By listening to our customer’ individual needs, we provide a bespoke and flexible service which offers complete support 24/7.


ExcelRedstone supports wherever

ExcelRedstone understands how important it is for your business to have a support partner you can rely on. We have engineering staff based at strategic locations across the UK and Ireland, providing industry-leading planned and reactive support solutions to a diverse range of customers. These engineers are highly experienced, skilled and accredited to perform the required tasks at all locations including Data Centres, Offices, Branches, Campuses and Retail outlets.

Not all support or maintenance services are large scale projects. ExcelRedstone knows that the smaller requirements are equally essential but can sometimes be time consuming for our customers for our customers; which is why we offer a wide range of minor works services – available ad hoc or as part of a contracted SLA – to ensure that our customers can focus on what’s important to them.

Whatever the requirement ExcelRedstone provides a variety of maintenance, support and additional services for a number of clients across the UK and Ireland, from a comprehensive list of solutions. These include:

Key features and benefits of our Mobile Field Engineer Service:

  • Incident/Request Management.
  • Network Infrastructure Management.
  • Network Capacity Management/Port recovery.
  • Responding to break/fix incidents.
  • Assist in maintenance and monitoring of systems to include incidents/events, problems.
  • Escalation/notification/resolution and all other aspects of support.
  • Assisting routine changes and server relocations within and across site.
  • Deploy new equipment such as building racks, cabling and complete hardware installations for new deployments – kit and desk moves.
  • General Moves, Adds & Changes.
  • Site Audits.
  • Installing copper and optical fibre cables.
  • Helpdesk support in and out of office hours.

Download information regarding our Mobile Field Engineer Service.

For further information about our Mobile Field Engineer Service, please contact us on +44 (0) 20 3929 9915 or email us at sales@excelredstone.com

Major retail bank case study

Our extensive network of qualified Mobile field engineers are deployed strategically to support our client’s infrastructure requirements at their regional and national offices.

The client has a variety of sites across the UK and Ireland. From over 20 large scale office sites housing over 500 users each, to 250 smaller offices and over 1,800 branches and ATMs.


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