Smart Hands Engineer.

The Smart Hands Engineer will work alongside the WSS Dublin Site support team to engage in business impacting production incidents and end-user problem tickets.

Location: Dublin, Ireland

The Smart Hands Engineer will be responding to tickets relating to network connectivity issues (LAN & WAN), basic hardware troubleshooting of pc/laptop/thin client issues, basic pc/Virtual desktop software installations, 1st level diagnosis of printer issues, 1st level Audio Visual / Telepresence troubleshooting. As well as all types of patching, break fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Centre Hardware and provision of connectivity to DC Hardware.

Key Responsibilities:

  • Assist Dublin IT manager with capacity planning metrics.
  • Risk awareness of technology changes and potential business impact. Leverage the wider EMEA Redstone team to enhance/de-risk the services the Dublin WSS site support team provide to their Dublin / Sweden clients.
  • Assist with other system related activities (e.g. IMAC).
  • Install or replace customer replaceable hardware components with IT equipment.
  • Carry out all types of Copper Voice and Data terminations as required by the ExcelRedstone portfolio of cabling systems.
  • Audit and document existing cabling installations.
  • Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
  • Carry out all types of patching / jumpering including all types of voice, data, fibre, dealerboard and market data.
  • Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
  • Rack and Stack Hardware in Comms Rooms and Data Centre Halls and provide connectivity to the Hardware.

Some out-of-hours and weekend work may be required. E.g. new office build-out or floor restack works.

Apply for this Role:

By submitting this application form I confirm that this application is a true and accurate statement to the best of my knowledge and belief. I understand that any deliberate misstatement or omission may prejudice an offer of employment, lead to withdrawal of such an offer or lead to my employment being terminated. I authorise investigation of all statements made by me and understand that consideration for employment is contingent upon satisfactory references. I consent to all or any of the information contained in my application being transferred, processed and stored in accordance with the terms of the Privacy Statement for the purpose of progressing my application for employment with ExcelRedstone.

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