Retail & Hospitality | ExcelRedstone

Retail & Hospitality.

The retail & hospitality sector has long been at the vanguard of the IT and online revolutions. ExcelRedstone helps the world’s leading retail & hospitality companies meet this challenge with a full range of IT and infrastructure services.

Sector trends mean that stable, reliable and ever-present IT infrastructure is no longer solely about maintaining back office systems. It is now a frontline retail concern.

Consumers are increasingly relying on online information to help them make their purchasing decision, and mobile technologies mean that in-store IT infrastructure and location-based marketing are every bit as important as e-shopping platforms and Facebook pages.

And it’s not just the consumer who depends on internet access and infrastructure – in-store customer engagement increasingly revolves around a combination of assistant and online tools via a tablet or some other device.

  • Nationwide IT and infrastructure support for the retail and hospitality sector.
  • From HQ to local stores and outlets
  • National network of experienced, qualified engineers
  • Powerful software toolkit including Xact™ platform

End-to-End

With a nationwide footprint of experienced IT infrastructure and support engineers and a powerful toolkit of specialist software tools, we are well-placed to meet requirements from the head office to the branch office; from the flagship shop to an in-store concession; from the Comms room to the shop floor.

Implementation

We install, upgrade, commission and test IT equipment and infrastructure ranging from server cabinets and structured cabling to wi-fi access points, audio visual solutions, CCTV systems and associated technologies.

Support

While our nationwide break-fix engineering support model is tailored to the exact requirement of each individual customer, it is based around a proven delivery model that meets the highest corporate standards.

Our services for retail & hospitality customers include audits, installation, commissioning, testing, device roll-out and break-fix support

Features and benefits of our retail & hospitality service include:

  • The nature of retail & hospitality – including oft¬en high numbers of widely-spread premises – creates unique challenges for the installation, management and support of IT infrastructure.
  • The quality and experience of our engineering teams means that large technology roll-outs are oft¬en delivered out-of-hours by unsupervised and highly mobile teams, able to complete two or more sites in a single night.
  • Our experience and excellence in wi-fi implementation is matched by our understanding of what makes for a successful (or flawed) wi-fi installation. Our specialist soft¬ware can analyse buildings without even a site visit, locating the perfect spot for access points and saving time and money.
  • Engineering excellence is supported by ExcelRedstone’s own Xact™ toolkit. Once service calls and emails are recorded directly to Xact™, the system then schedules works and materials, and notifies the best-located engineering resources. The system delivers 100% visibility, 24×7 progress updates, instant triggering for customer feedback, invoicing or other outcomes and, critically, live and historical performance statistics and trend analysis relating to every aspect of the service.
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