Moving Office: Should You Hang Up the Traditional PBX Phone System?

There is no doubt that moving office can be a very stressful time. There is a lot to do, especially when it comes to organising employees, moving them successfully and redirecting your IT and communications department. On top of all that, you have redirect post and ensure that all communications go to your new office.

It’s a lot for one person to handle and, if you are using a traditional PBX phone system, you need time to get it set up in the new office. This outdated system could leave you facing periods of downtime and could mean missing calls from clients and even losing business as a result. This is why moving office is the best time to re-evaluate your communication network and think about moving to the Cloud. In this article, we take you through Cloud communication solutions, the PBX phone system, and how leaving it behind can positively impact your business.

How the PBX System Has Become Outdated?

There was a time when the PBX phone system was what everyone was using. After all, it is a pretty classic way of communicating effectively and efficiently allowing you to communicate both within your business and to outside lines.

We’re all familiar with it, and it is exceedingly useful, but when you move office it can take a good deal of time to set up in your new location and have it making and receiving calls. So, if customers are trying to reach you, they will often be prevented from doing so until your PBX system is back up and running. This can lead to annoyed clients, and even to them giving their business to a competitor.

Telecoms downtime is a difficult thing to get around, and even with careful planning, it is not always possible to avoid it. With the rise in technology, and the Cloud, it has become an outdated system. Often requiring high levels of maintenance (which means increased downtime), lower levels of productivity, and ultimately a decline in profits as a result of these factors combined. There is nothing worse than a missed opportunity, or an employee whose skills are being misplaced. However, there is a solution, and that solution can be found in the Cloud.

Moving to the Cloud

This can seem like a pretty terrifying transition, especially for business owners who are not massively tech savvy. Cloud communications are the best way to start making huge, but positive, changes to your business.

Moving to the Cloud itself is not a difficult process. It doesn’t take long to set up and get started, but you do have to choose the right Cloud system for your business. It might seem like there are a lot of different providers to choose from, and there are, but you can easily narrow the choices down. Here are some of the things you should be looking for and questions you should be asking before you commit to your new system:

  • Cost
  • Flexibility
  • Reliability and risk
  • Consistency
  • Usability
  • Professionalism (auto-attendant, hold music, etc.)
  • Productivity (conference room settings, etc.)
  • Mobility
  • Support

The Benefits for Your Business

Switching to the cloud and hanging up your traditional PBX system can have a number of benefits for your business. We have already mentioned the increased mobility and productivity of your employees, but here are some of the other top advantages of moving to a Cloud-based system:

  • It allows you to respond faster to changing market conditions
  • Pay as you go models mean that you have lower running costs for the system
  • Your business can still operate, even when disaster strikes
  • You have more control over everything
  • There is more functionality and you can give your clients a customised experience
  • You can scale it up or down with ease and no worry
  • It’s future proof, so the technology evolves automatically with the times
  • It leaves you with more time to focus on your business
  • It expands your opportunities

To Conclude

Now that you know more about the Cloud, we hope that you will consider switching to a hosted solution when you decide to move office. The times are changing, and ditching your on-premise PBX system for a Cloud one will help to keep your business ahead of the curve – but also ensure that every customer can reach you.

Say goodbye to downtime due to moving or disaster, and instead welcome more productive employees and happier customers who can benefit from a tailor-made experience. The future is now, and it starts with the Cloud.

Get in touch with us on 0208 661 4652 to find out what ExcelRedstone can do for your business or to request a product demo.